Q: Are you a manufacturer?
A: Absolutely, DIG-DOG specializes in small earth moving machines and amphibious excavators. Our factory journey began in 2006, but our roots in the industry stretch back to the 1980s, making us a well-established manufacturer.
Q: What sets DIG-DOG apart from other companies?
A: DIG-DOG manufactures locally, ensuring the highest quality. Our customer service is second to none, tailored to meet the unique needs of each client. All our products are built to last, backed by a 12-month warranty. We source our materials and parts from the finest suppliers in China. Plus, our design team collaborates closely with customers for any custom orders.
Q: What payment methods do you accept?
A: We are flexible with payments. We accept T/T bank transfers and 100% irrevocable L/C. Additionally, we welcome trade assurance orders paid through Alibaba using Credit Card, PayPal, Western Union, or Escrow. These options offer safety and convenience for both parties. For specific terms, please reach out to our customer representatives.
Q: How do you handle product delivery?
A: We have multiple logistics options. For most destinations, like South America, the Middle East, Africa, Oceania, and Europe, we ship by sea, accounting for 90% of our deliveries. For nearby countries like Russia, Mongolia, and Uzbekistan, we offer road or railway transportation. And for urgent, lightweight parts, we utilize international courier services like DHL, TNT, UPS, or FedEx.
Q: What are your warranty terms?
A: All our products come with a 12-month or 2000 working hours structural warranty. However, this warranty does not cover failures resulting from improper installation, operation, maintenance, accidents, damage, misuse, unauthorized modifications, or normal wear and tear.
Q: How long is your lead time about the front wheel loader?
A: We strive to offer a quick lead time, understanding the importance of timely delivery. For stock orders, the lead time is typically 3-5 working days, while custom orders may take 1-3 weeks. To get a more accurate lead time based on your specific situation, please contact our sales team.
