Q: Are you a manufacturer?
A: DIG-DOG is a family brand of BONOVO group, mainly focusing on small earth moving machines and amphibious excavators. We started our factory in 2006, but our industry experience dates back to the 1980s.
Q: Why choose BONOVO over any other company?
A: We manufacture our products locally. Our customer service is exceptional and personalized for every customer. Every BONOVO product is armed and durable with a 12-month warranty. We use high quality materials & parts sourced from the very best in China. Our design team works closely with customers for any customized orders.
Q: Which payment terms do you accept?
A: We can work on T/T bank transfer and 100% irrevocable L/C, we also accept trade assurance orders paid by Alibaba using Credit Card, PayPal, Western Union or Escrow, which is now safe and fast for both. Please contact our customer representatives directly for a specific term.
Q: What logistics way for product delivery?
A: 1). 90% in shipment by sea, to all main continents such as South America, Middle East, Africa, Oceania and Europe, etc.
2). For neighborhood countries of China, including Russia, Mongolia, Uzbekistan etc., we can ship by road or railway.
3). For light parts in urgent need, we can deliver in international courier service, including DHL, TNT, UPS or FedEx.
Q: What are your warranty terms?
A: We provide a 12-month or 2000 working hours structural warranty on all our products, except failure caused by improper installation, operation or maintenance, accident, damage, misuse or non Bonovo modification and normal wear.
Q: What is your lead time?
A: We aim to provide customers with a fast lead time. We understand emergencies happen and priority production should be preferred in a faster turnaround. A stock order lead time is 3-5 working days, while custom orders within 1-3 weeks. Contact our sales so you can have an accurate lead time based on actual situations.
